ITIL is basically a set of practices that provide structure when it comes to managing and delivering different services within a company. Many IT employees have taken the ITIL foundation certification to progress in their career paths. If you’re considering whether or not to take ITIL certification in Malaysia, these five important things will help you to decide:
- Who benefits the most?
Some of the professional roles that would benefit from the certification include employees involved in tech and IT services (within the business sector), employees involved in the management of IT services, IT consultants, and mid- and senior-level professionals within the IT sector.
- There are four levels to ITIL cert
The higher you move up the rank, the better the chances are for you to progress in your career path. ITIL cert starts with a foundation level (where you’ll learn the basics of ITIL), intermediate level (learn about the phases of ITIL framework), expert level (see the finer details of the structure of ITIL), and finally the master level (where you’re allowed to implement what you’ve learned to your workplace).
- Major organizational benefits
Among the organizational benefits of taking the ITIL cert, include increased productivity, increased staff retention, fast identification of weak areas, greater visibility of assets and IT costs, prevents redundancy, reduced service cost, improved ROI in the IT department, save on L & D costs and training, and greater customer satisfaction.
- Major employee benefits
On a personal level, some of the employee benefits that you’ll get upon taking ITIL cert include better pay (depending on companies, you may see a 5-10% salary increase in Malaysia), new or upgraded skills in IT, and familiarity with the Common Language of ITSM. Additionally, due to the global implementation and the growing demand of ITIL professionals, you’ll be ahead of the competition.
- A wide range of career paths
Some of the career paths that await you upon certification are chief information officer, chief technology officer, chief information security officer, business relationship manager, IT architect, IT security architect, supplier relationship manager, IT support technician, application support specialist, hardware support specialist, network support specialist, security analyst, incident manager, IT operations manager, IT project support, IT project manager, and IT program manager.
With the rapidly changing technology, more companies are now using ITIL to manage their IT services. Among the top companies that have adopted ITIL in their IT service include IBM and Microsoft, which both have reportedly seen smoother business transactions after the successful implementation of ITIL.